Donation and payment help
Ask about a pending checkout, a payment you believe was duplicated or an issue with the amount or cause you selected. Include your reference if possible.
GET IN TOUCH
We would love to hear from you.
Questions about giving, a program or a potential partnership? Send us a message.
CONTACT US
Start a conversation.
Whether you are exploring giving for the first time or want to learn more about a specific area, our team can help.
GENERAL ENQUIRIESinfo@donatee.org ↗
PAYMENT QUESTIONS
Include the JJuma transaction reference if you have one. Never send payment card details by email.
BEFORE YOU PRESS SEND
A little context helps us understand your question.
The contact form opens your own email application. You can review the draft, make changes and send it when you are ready. If your device has no email application configured, copy info@donatee.org and send your message from your preferred email service.
For questions about a payment, include the amount, currency, approximate date and JJuma transaction reference when available. Do not include your card number, mobile money PIN, passwords or copies of sensitive identification documents in a first enquiry.
EXPLORE THE DETAILS
Choose the right topic for your message
Program and project enquiries
Tell us which area interests you, the type of information you need and whether you are asking about a general cause or a particular community.
Sponsorship and partnerships
Share your organization, proposed activity, expected scope and preferred way to continue the discussion. Please do not promise a partnership before it is agreed.
WHAT TO EXPECT
Writing a helpful enquiry
Take a closer look at the choices and practical steps relevant to this part of Donatee.
- 01
Describe the reason
Start with one clear sentence explaining what you need or would like to discuss.
- 02
Add relevant context
For payments include your reference. For projects share the name, location or type of need without unnecessary personal details.
- 03
Send from your email app
Review the message opened by the contact form and press Send in your email service.
- 04
Keep a copy
Save the sent message and any related reference so the conversation can be followed up accurately.
COMMON QUESTIONS
Common contact questions
For a question about a particular donation or project, you can always contact the team.
Does pressing the contact button automatically send my message?
No. It prepares an email in your mail app. You must review and send it there.
What if I paid but the thank you page shows pending?
Keep your reference and contact the team before trying a second payment, especially if money was deducted.
Can I request urgent emergency assistance through this form?
This is a general enquiry channel, not an emergency dispatch service. Contact relevant local services for immediate safety or medical needs.